We’d Love to Hear From You 💋

Have a question about BIEN-ÊTRE French Touch, need help choosing the perfect lipstick shade, or want assistance with your order? Our team is here to make your experience simple and enjoyable.

Whether it’s a product question, order-related query, feedback or anything else, feel free to get in touch with us.

Get in Touch

Customer Support

Need assistance with a product, order, payment, delivery, return or any other concern? Send us a message and our support team will be happy to assist you.

Email ID

info@bien-etrebeauty.com

Contact Number

+91-73030-03960

Address

1st Floor Park Elite Premium, Kheri Kalan, Sector 84, Faridabad, Haryana 121002

Send Us a Message

Fill out the contact form below with your details and query. Please provide your order number if you're contacting us about an existing order so we can assist you faster.

Frequently Asked Questions

How long will it take to receive my order?

Delivery times depend on your location and the shipping option selected at checkout. Your estimated delivery timeline will be shown during the ordering process.

How can I track my order?

Once your order has been dispatched, we’ll provide tracking information through your registered email or phone number, depending on our shipping process.

Can I change or cancel my order after placing it?

Please contact our customer support team as soon as possible. We’ll do our best to accommodate changes or cancellations before your order is processed or shipped.

Do you accept returns or exchanges?

Because lipsticks are cosmetic products, returns and exchanges may be subject to hygiene and safety restrictions. Please check our Return & Refund Policy for the latest eligibility requirements.

What should I do if I receive a damaged or incorrect product?

Please contact our customer support team as soon as possible with your order details and clear photos of the product/package. We’ll help resolve the issue according to our replacement or refund policy.